Introduction:
QuickBooks Enterprise is a powerful accounting software designed for small to medium-sized businesses. It offers advanced features and tools to help businesses manage their finances, inventory, and customers more efficiently. However, like all software, QuickBooks Enterprise can experience technical issues that may require assistance from a support team. In this guide, we will provide an overview of the different types of QuickBooks Enterprise support available and how to access them.
Phone Support:
QuickBooks Enterprise offers phone support for customers who need assistance with their software. The support team is available Monday through Friday from 6:00 AM to 6:00 PM Pacific Time. Customers can call the support line and speak with a representative who can help troubleshoot and resolve any issues they may be experiencing.
Email Support:
QuickBooks Enterprise also offers email support for customers who prefer to communicate in writing. Customers can send an email to the support team with their questions or issue, and a representative will respond within 24 hours.
Online Support:
Customers can also find answers to common questions and troubleshoot issues on the QuickBooks website blog. The website has a comprehensive knowledge base that can provide solutions to various issues such as installation problems, data recovery, and more. Additionally, customers can also access tutorials and videos to help them understand the software better.
Self-Help Resources:
QuickBooks Enterprise provides self-help resources such as the community forum where customers can interact with other QuickBooks Enterprise users and share knowledge and tips. Customers can also access the blog, where they will find articles and guides on how to use the software, as well as news and updates.
Advanced Support:
For customers who need more advanced support, QuickBooks Enterprise offers an option for a dedicated support representative. This service allows customers to have a dedicated representative who is familiar with their business and can provide personalized assistance. Additionally, this service also includes priority support, which means that customers will be given priority when they contact support.
Remote Support:
QuickBooks Enterprise also offers remote support, which allows customers to have a representative remotely access their computer to troubleshoot and resolve any issues they may be experiencing. This service is particularly useful for customers who are experiencing technical issues that cannot be resolved over the phone or through email.
On-site Support:
For customers who need on-site support, QuickBooks Enterprise offers on-site visits from a representative. This service is particularly useful for customers who need assistance setting up or configuring the software, or for customers who have complex issues that cannot be resolved remotely.
Training and Consulting:
In addition to technical support, QuickBooks Enterprise also offers training and consulting services to help customers get the most out of the software.
Customers can schedule training sessions with a representative who can provide hands-on instruction and answer any questions they may have.
Additionally, consulting services are also available to help customers optimize their use of QuickBooks Enterprise and improve their business operations
Additional Resources: In addition to the support options mentioned above, QuickBooks Enterprise also offers additional resources to help customers with their software.
One such resource is the QuickBooks Enterprise Resource Center, which provides customers with access to various resources such as whitepapers, case studies, webinars, and more.
This resource center is designed to help customers learn more about the software and how it can be used to improve their business operations.
Another resource is the QuickBooks Enterprise Advisor, which is a service that connects customers with certified QuickBooks Enterprise Pro Advisors.
These Pro Advisors are experts in the software and can provide customized support and advice to help customers optimize their use of the software.
Lastly, QuickBooks Enterprise also offers a mobile app that allows customers to access their financial data and manage their business on the go. This app is available for both iOS and Android devices and can be downloaded from the App Store or Google Play.
The app provides customers with access to key financial data and allows them to perform important tasks such as invoicing, creating estimates, and more.
Another important aspect of QuickBooks Enterprise support is the software updates and upgrades. QuickBooks Enterprise is regularly updated with new features and enhancements to improve the software’s performance and functionality.
These updates are important to ensure that the software is running smoothly and that customers are getting the most out of it.
Customers can opt-in to receive automatic updates, which ensures that they are always running the latest version of the software. Alternatively, they can choose to manually check for updates and install them when necessary.
To further support their customers, QuickBooks Enterprise also offers a Data Backup and Recovery service. This service provides customers with the peace of mind that their financial data is secure and can be easily recovered in case of an unexpected event such as a system failure or data loss.
This service can be scheduled to run automatically or customers can choose to manually backup their data.
Lastly, in the event that a customer is experiencing a technical issue that cannot be resolved through the support options mentioned above, QuickBooks Enterprise offers an escalation process.
This process allows customers to escalate their issues to a higher level of support, such as a supervisor or a technical expert, to ensure that the issue is resolved in a timely manner.
In conclusion, QuickBooks Enterprise offers comprehensive support options to ensure that customers are getting the most out of the software. From regular updates and upgrades to data backup and recovery services, as well as an escalation process for unresolved issues, QuickBooks Enterprise has the resources to support customers through every step of their journey with the software.
Conclusion:
QuickBooks Enterprise offers a variety of support options to ensure that customers have the assistance they need to effectively use the software. Phone, email, and online support are available to help customers troubleshoot and resolve any issues they may be experiencing. Self-help resources such as the community forum and blog are also available to provide customers with useful information and tips.
